Customer Success Specialist

Company Description

Pixona.io is creating Generative AI Agents focused on Recruiting and Career Development with the goal of hiring faster, for less money, with better results. We are also building a platform that helps people discover their skills and new opportunities using Generative Artificial Intelligence combined with state-of-the-art LLMs, ML models, and other sophisticated technologies. We really want to help others and fix a very broken recruiting industry. The TAM for recruiting services is 870 Billion per year, and we are an incredible opportunity because we are not only a SaaS company but also a labor augmentation and replacement company. We are a remote-first company that values innovation, growth mindset, and diversity. We see our product branching out into new verticals once recruiting is done.

Role Overview

We are seeking a proactive and customer-focused Customer Success Specialist to help our clients maximize the value of our AI recruiting solutions. The ideal candidate will have a strong background in customer service and account management, excellent communication skills, and a passion for helping others succeed. You will be responsible for onboarding new clients, providing ongoing support, and ensuring customer satisfaction and retention.

Role Responsibilities

• Guide new clients through the onboarding process
• Provide exceptional support to clients via email, phone, and chat
• Conduct training sessions and create educational materials
• Proactively engage with clients to understand their needs, goals, and challenges
• Build and maintain strong relationships with clients
• Collect and analyze customer feedback to identify areas for improvement
• Maintain accurate records of customer interactions and success metrics

Required Skills and Qualifications

• 2-4 years of experience in customer success, account management, or a related role
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Demonstrated ability to build and maintain strong relationships with clients
• Familiarity with AI technologies, CRM systems, and the recruitment industry is a plus
• Bachelor's degree in Business, Communications, Marketing, or a related field (preferred)

What We Offer

• Opportunity to work with cutting-edge AI technologies in the recruitment industry
• Remote-first work environment
• Competitive salary and benefits package
• Professional growth and development opportunities
• Chance to make a significant impact in a fast-growing startup